• Provide business consultancy on CX to achieve your business goals, improving your processes, team organization and/or technology.
  • Deliver high value insights from your contact center interactions through Interaction Analytics with Gen Ai.
  • Design and Optimize your Bots & IVR and implement Gen AI Bots.
  • Boost your agent productivity with Agent Copilot solution, integrated in your current front end.
  • Train in Scrum/Agile methodology to boost your team delivery and productivity in key projects.
  • Assess on contact center transformation and RFI/RFP processes for new solutions acquisition or technology replacement (contact center stack, digital channel platforms, campaign management solutions).
  • Asses on the best path to become an omnichannel company, analyzing your current architecture and understanding your business goals.