- Provide business consultancy on CX to achieve your business goals, improving your processes, team organization and/or technology.
- Deliver high value insights from your contact center interactions through Interaction Analytics with Gen Ai.
- Design and Optimize your Bots & IVR and implement Gen AI Bots.
- Boost your agent productivity with Agent Copilot solution, integrated in your current front end.
- Train in Scrum/Agile methodology to boost your team delivery and productivity in key projects.
- Assess on contact center transformation and RFI/RFP processes for new solutions acquisition or technology replacement (contact center stack, digital channel platforms, campaign management solutions).
- Asses on the best path to become an omnichannel company, analyzing your current architecture and understanding your business goals.
Agile methodology
At Strata Analytics, we firmly believe in the power of agile methodologies to drive innovation and growth. Our Scrum practice is a fundamental pillar in delivering advanced, data-driven technology solutions that enable our clients to achieve their strategic goals efficiently and effectively.
What is Scrum?
Scrum is an agile versatile workplace that facilitates collaboration in cross-functional teams to produce high-quality results in short cycles known as sprints. This iterative and incremental approach allows for quick adaptation to changes and ensures that the final product meets the customer’s expectations.
Scrum is not a discipline, it is way-if-working (WoW) for disciplined teams.
Scrum implementation at Strata
At Strata, we use Scrum to manage and execute data analysis and technology development projects. Our team of experts works in two-week sprints, where each sprint includes planning, execution, review, and retrospective. This continuous improvement cycle allows us to consistently deliver value and adapt to the evolving needs of our clients.
Benefits of Scrum for our clients
- Transparency and communication: Through daily meetings and sprint reviews, we maintain open and transparent communication with our clients, ensuring they are always informed about the project’s progress.
- Adaptability: The iterative nature of Scrum allows us to quickly adjust our strategies and priorities in response to feedback and market changes.
- Continuous delivery of value: By breaking down work into manageable increments, we can deliver functional features at the end of each sprint, providing continuous value to our clients.
Success stories
We have implemented Scrum in numerous successful projects, ranging from artificial intelligence integration to business process optimization. These projects have resulted in significant improvements in operational efficiency and data-driven decision-making.
At Strata Analytics, we are committed to excellence and innovation. Our Scrum practice is a testament to our dedication to delivering cutting-edge technological solutions that drive our clients’ success.
Would you like to learn more about our Scrum practices?