Leverage your contact center interactions with SpeakSense-A
Your contact center is filled with valuable data about what your customers like and need. Have a complete, real-time business view from your customer interactions Make informed decisions based on organized information about complaints, preferences, feature requests, product usage patterns, trends, and product satisfaction levels.
Benefits
- Enhance your business ability to identify trends and emerging issues faster.
- Use interaction analytics to boost your forecasting and resource planning.
- Improve customer experience and increase agent productivity.
- Reduce costs by optimizing contact center operations.
Why SpeakSense
- Transcribe all conversations: data from all interactions, nothing is left out.
- Natural language: ask questions like “What is the main reason why customers call?”, and get answers in natural language, easy to understand and interpret data.
- From analytics to operations: understand customers and know how to act and update processes.
How does SpeakSenseAI work?
- Transcription: SpeakSense transcribes every audio and online interaction, effortlessly grasping natural expressions and idioms.
- Analytics: The tool will sort through the transcriptions and generate comprehensive data graphs and reports of identified patterns using robust analytics.
- Ask questions: In addition to the reports, you can ask SpeakSense-specific questions using natural language. Do you want to know why customers are leaving or how they react to phone promotions? Just ask!
- Receive a comprehensive answer: SpeakSense-AI will dive into the transcriptions and identify relevant instances that help answer your question. The answer will also be delivered in natural language so your data scientists and business decision-makers can truly understand the new insight.
Tech arsenal
- AWS Bedrock
- Google AO
- Microsoft azure OpenAI
- We have experience and have tackled similar challenges in HR, payroll, and contact centers across many domains like