Bahamas Telecommunications Company (BTC) is a prominent telecommunications company headquartered in the Bahamas. To address their requirement for a standardized daily satisfaction survey process based on Net Promoter Score (NPS), Strata devised an innovative automated solution. Our primary focus during implementation was to create a scalable framework capable of efficiently integrating various types of surveys. With our solution in place, BTC can now seamlessly conduct daily NPS surveys, ensuring valuable insights and enhanced customer satisfaction.

Decision making can be daunting when data comes from multiple sources with heterogeneous structure and standardization accounts for a huge amount of manual work. Consolidated data with a unique structure is the foundation of an extraordinary Customer Experience.

Consistent, up-to-date and integrated data is the foundation for a world class customer engagement strategy. Google CDP provided marketing teams a deep understanding of customer behavior and interests, elevating the customer experience to a higher level.

Transformed SAS Platform for a Leading North AmericanTelco

Propensity to Involuntary Churn Model for a Telecommunications Company in LATAM

Telco operator with +1.5M prepaid subscriber in Central America

Customer profiling for a converged Operator in Central America

Service Provider with 20+M Broadband, Voice and TV Subscribers

Leader Cable/Fiber Broadband Internet Service Provider in Chile

Service Provider in 14 Caribbean countries

Leading telco with 3M customers in Central America

Mobile Operator with 3M Subscribers in the Caribbean

Telecom Operator in 16 Central American & Caribbean Countries

Cable/Fiber Telecom Operator in the Caribbean

For a Satellite and 4G Network Operator in the USA