• We automate the delivery of relevant content and timely Next-Best Actions, via proprietary Cloud Based Platform.
• Makes context-based marketing decisions during your customer interactions to deliver enhanced real-time recommendations.
• Personalized offers at the right time, in the right place and in the right context.
• Event Streaming Capabilities coupled with Streaming Analytics for Real Time Marketing Campaigns.
• Robotic Process Automation.
• Software development.
Data Management Services helps collect, organize, transform, integrate, govern and secure data while improving its overall quality and reliability.
• Big Data Strategy Consulting
• Big Data Architecture.
• Data Engineering Services for Information Processing.
• Data Warehouse Migration to the Cloud.
• Data Governance
Analytics & Data
• Descriptive and Predictive Modeling techniques providing deeper insights.
• Multiple Algorithms & agile models development.
• Key Relationships viewer and new pattern discovery.
• Social Influencer and personal engagement algorithms.
• Statistical techniques using leading methodologies
• Data Visualization & Dashboard Development Services.
• Demand Driven Forecasting.
• Artificial Intelligence & Cognitive Computing
• Video Analytics / Image Processing
• Business Strategy Consulting
• Data Maturity Assessment
• Data Driven and Digital Transformation
• Use Cases Functional Design
• Priority vs Complexity Use Case Assessment
• Information Center Strategy Consulting
• Customer Experience and Customer Base Management design
• Drive engagement consulting throughout each phase of the customer journey
• Life Cycle Management
• Performance Management / KPI’s
• Customer Profiling and Segmentation
• Business Process Engineering / Automation
Strata Analytics Experience
- Built a large Information Decision Competence Center for a Telecom Operator
- Consulting on strategy to migrate and consolidate multiple isolated DWH to a Big Data Lake Architecture
- Cloud Implementation of a Corporate Data Lake
- Multiple projects on Data Transformation
- Cloud Data Lake Implementation for a Streaming Analytics Project
- Data Governance Assessment and Re-design implementation
- Implemented a Dataflow and Streaming for a Real Time Decisioning System
- Churn Prevention Expert Models
- Credit Scoring (Collections)
- Propensity Models (Rev enhancements)
- Customer Targeting (Clustering Models)
- Dashboards Design and Implementation
- Data Insights (Descriptive Analytics)
- Video Analytics Models for different verticals like Manufacture, Entertainment, Financial and Retail
- Next Product to Buy Model
- Forecasting Model development
- Predictive churn models prioritized customer outreach and created personalized offers to at-risk customers
- Network Analytics Algorithms developed to optimize Energy Consumption and Capex Savings ( Anomaly Detection)
- Applied Machine Learning to Proactive Support ( Customer Care)
- Implementation of Real Time Decisioning platform for Telecom Operator in Central America;
- Implementation of Marketing Automation (Campaign Management Solution) for a 14 multi-country Client;
- Design and Implementation of a Contextual Real time Customer Base Management Platform
- Optimized retention budget by allocating resources to more targeted efforts
- Automated Process for leveraging Service Quality data and customer value data (based on segmentation) to identify up-selling ops and possible churn situations / competency attacks.
- Strategic Advisory to accelerate the data driven Journey for a Large Enterprise
- Data Maturity Profile for Telecom Operator in Puerto Rico,
- Customer Base Management & Lifecycle Operating Manual delivery for a Client in Central America,
- Use Cases Design and Prioritization,
- Advanced Analytical Use Cases Selection and Implementation Roadmap
- Data Driven Operating Model and Organization competences design for a Telecom Firm
- Omnichannel Contextual Campaign Design for a Retail Company
- Strategic framework for Customer Base Management and Customer experience automated Campaign execution.